BONGO
SmartBox - GiftBox
⚠️ Without your gift certificate number and PIN (if applicable), we won't be able to assist you or process your reservation.
SMARTBOX Customer Service
Bongo experiences are always included in gift boxes, and if Shengdo isn’t listed in your gift box, simply request an exchange from Smartbox customer service. They’ll process the exchange and provide you with a new gift certificate number so you can make a reservation with us!
SMARTBOX Customer Service: 03 808 04 86
Registering your gift certificate with SMARTBOX Click here
SMARTBOX Help Center, FAQs click here
Bongo services available starting December 1, 2026
Because of tendinitis in my wrist and a sprained ankle, I need to limit my activities to ensure a proper recovery.
Thank you for your understanding
Here's how to redeem your gift certificate with us:
• Your gift certificate mustfirst be registered on the website of the organization that issued it.
• Next, choose your Experience below based on the duration or the name of the package
• Add extra time (it’s cheaper to do this here than through Bongo); there’s an option for this on our reservation form. The additional fee must be paid on-site on the day of your appointment, either in cash or via QR code.
• Have a concern or question? Check the section below first; if you can't find the answer you're looking for, feel free to contact us.